PAYMENT POLICY

Once you have received confirmation of your place, a deposit of 50% of the cost of the workshop is required within 5 working days to secure the reservation.

 

TRAVEL AND CANCELLATION INSURANCE

To join the workshop you must have travel insurance.  Please be sure that your insurance policy covers you for all relevant sports activities you will be taking part in on the workshop (please contact us for advice if you are unsure) and trip cancellation. 

Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees.

 

WORKSHOP CANCELLATIONS

We understand that no one books with the intention of cancelling or postponing their workshop, but unexpected things do happen, so please purchase travel cancellation insurance once you have made your reservation.

 

GUEST CANCELLATION POLICY

If you cancel your trip, Resilience at Work does not offer refunds. A portion of your payment may be used as credit for another workshop to be taken within two years of your original retreat date. We will gladly transfer your credit to another guest.

Depending on when you cancel, cancellation penalties may apply.

 

Fees are determined by the following schedule:

 

• If you cancel more than 90 days before your retreat start date, 100% of your payment may be applied to another Workshop.

• If you cancel 60 – 89 days before your retreat start date, 75% of your payment may be applied to another Workshop. You will forfeit 25% of the price of your workshop.

• If you cancel 15 – 59 days before your retreat start date, 40% of your payment may be applied to another Retreat. You will forfeit 60% of the price of your workshop.

• If you cancel 14 days or less before your workshop start date, you will forfeit your entire payment.

 

Exceptions to our policy cannot be made for any reason. We do not offer credit for a guest arriving late or leaving early. You must submit your signed Participant Agreement form within one week of booking or 90 days prior to retreat start date, whichever comes first. Attendees who fail to do so may be subject to an automatic cancellation and the above policy will apply.

 

RESILIENCE AT WORK WORKSHOP CANCELLATION POLICY

If we are forced to cancel a booked workshop date for any reason, you may transfer your full payment to another workshop, or you may request a refund of your payment to us, constituting a full settlement.

 

Resilience at Work is not responsible for expenses incurred in preparation for any cancelled workshop, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.